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Billing &
Insurance
If you have questions
about a statement from Village of Scottsville or regarding a letter or
bill for ambulance transport or care, please contact:
MedEx Billing 1-800-716-8015
Monday-Friday, 9am-5pm
Please
note: We do not process or
handle any billing questions at our headquarters at 385 Scottsville Mumford Road, or at the Village Office, located at 22 Main Street. All
information is sent to MedEx and processed by their staff. If you call our
business number or visit us, our staff will likely not be able to access any
information regarding your bill or answer specific questions about your account
with us.
Why
am I receiving a bill and being charged for a volunteer ambulance service?
The Scottsville Rescue Squad has served the residents of the our community since
1947. Our mission is to provide outstanding and prompt patient care while showing
compassion during your time of need. In an
effort to keep your taxes as stable as possible and to continue providing a
top-notch service, it has become necessary for the Village of Scottsville Rescue Squad to bill
patients for ambulance service.
What
does the Village of Scottsville do with these funds?
All funds received
from billing are used to provide and maintain local ambulance service right
here in our community. This includes the costs of running our facility, vehicles,
fuel, training our staff, uniforms, medical equipment, salary and other
operational costs. We also allocate a portion of our annual income back to the
community by offering training and educational programs free to residents of our community.
If
I am a resident of Scottsville, do I have to pay anything?
Yes, all residents are billed for service. If you receive a bill, we ask that you
forward it to your insurance carrier. Your insurance carrier will generally
cover the majority of the cost. The revenue we receive from municipal sources tax will cover co-payments for district Residents.
Insurance plans that
have a deductible are designed such that the policyholder is responsible for a
set amount, then the insurance covers the rest. This is different from a
co-pay. If you have a health insurance plan with a deductible, you are responsible for the deductible
portion of the bill, in full.
I am
NOT a resident of Scottsville. Do I have to pay for ambulance service?
Yes, non-residents are
billed for service. We will submit any charges for ambulance service to your
medical and/or auto insurance companies. You are responsible for your co-pay,
deductible, or other charges not covered under your insurance policies. If you
do not have any insurance and you are a non-resident, you will receive a
questionnaire in the mail asking you to confirm your lack of medical insurance.
A bill will be issued and you are responsible to pay the bill.
What
if I can not afford an ambulance? Should I still call 911?
Yes, absolutely. A
patient's ability to pay has no bearing on whether they will receive emergency
medical care. No one will be denied care by Scottsville Rescue Squad based on his or
her ability to pay.
Do
you offer financial assistance to patients who cannot afford ambulance service?
The Village of Scottsville offers a Community Care Program which provides financial relief to certain
patients who incur significant financial burden as a result of the fees for
ambulance service. This service is only available to patients who are uninsured
and/or underinsured with a demonstrated inability to pay. A patient may be
considered for this program if they meet certain income eligibility criteria as
established by the Federal Poverty Income Guidelines. If you feel you may
qualify for this program, we encourage you to apply within 60 days after we
transport you to the hospital. You will be given 20 days to complete the
necessary paperwork and return it to us. For more information or to apply,
contact MedEx at 1-800-716-8015.
I
received a letter in the mail from Medex stating you
need my signature. What should I do?
In order for us to
submit your ambulance bill to any insurance company, your authorization is
required. Please sign the necessary paperwork and send it back to MedEx at the
address listed. MedEx will then process your bill and submit it to any
insurance companies you may have. If you do not sign this document, we cannot
submit it to your insurance and therefore, you will be responsible for the full
cost of services.
I
received a payment check in the mail. What should I do?
If you receive a
payment check from your insurance carrier, you must forward it to:
Village of Scottsville Rescue Squad
c/o MedEx Billing Inc.
8020 East Main Road
Leroy, NY 14482-0186
Failure to do so
constitutes insurance fraud and will result in follow-up by the Village of Scottsville and potential legal and/or criminal consequences.
Hospital
Bills
Scottsville Rescue Squad is
not affiliated with any hospital. We do not have access to your hospital
records including any bills you may have. Please direct your questions to the
hospital itself and/or your insurance company.
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